Lumi ViewPoint Ribbon
The Lumi ViewPoint ribbon will let you know if there is an issue with the software but fear not, help is at hand 24/7 with Lumi's Helpcentre. Below are the warning messages and article fixes if they ever arise, always look for the Green tick in the System section and your good to poll.
No Receiver is being read by the software.
The Service that controls the handsets has stopped.
The Receiver is plugged in but the validated licence does not match.
The software either cannot read the SQL databse or one is not created